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Our Support

The #1 reason our clients love us!

Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact with close to 100% satisfaction rates.

The pillars of our support

When there are strong values, commitment, and solid processes in place, you get the best possible support in the industry.

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Capable & well-prepared people

We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback and evaluations of their work to keep their expertise at its best.

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Friendly & helpful attitude

We believe that the friendly and positive attitude, even in the hardest moments, is the best foundation for a solid long-term relationship with our clients. Our support team works not only with their brains but with their hearts too.

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Empowering the client

Our work not only aims to resolve the issues at hand, but to also empower our clients. Our support reps write Knowledge Base articles and take the time to educate our clients how to become capable webmasters, able to resolve the site issues that may come their way.

Fast and efficient problem resolution

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Auto channel recommendation

Our support system recommends the fastest and most relevant channel for your specific request.

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Real fast response time

Inquiries, directed to our phone or chat are quickly answered and tickets receive a first reply within 15 minutes on average.

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90% resolution at first contact

We know what we’re doing and we aim to solve your issues without wasting your time with back-and-forths.

Multiple Help Channels

We offer multiple ways for fast problem resolution and live assistance.

Instant Self-help

Get your issue resolved without waiting.
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Pinned help on every page

Get access to immediate help on every page of our client interfaces. We make it easy to access answers to the most common user inquiries by pinning relevant support articles under Help.

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Smart AI chat bot

We have developed an AI bot that can solve some specific issues in the fastest possible way, elimination the wait time for an operator’s reaction.

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Automated solutions

When you submit your enquiry to our support we analyze it. If similar problem was already solved before, we immediately provide the ready solution you can try for a fast resolution.

24/7 Live help

Over the best channel for your issue.
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Live chat

Our live chat is really fast and efficient. Our friendly chat representatives successfully resolve 90%+ of the inquiries they get.

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Phone support

For issues that can be best addressed over the phone, we provide you an option to call our experienced operator.

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Helpdesk tickets

For troubleshooting of your most complex issues, you will be directed to contact our most advanced technicians over our ticketing system. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply.

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Professional Expert Migrations

We migrate more than 50,000 sites per year and know all the ins-and-outs of how to make the process smooth and risk-free! Our professional migration service includes the transfer of all your files and databases. For as low as £20.00/site Excl. VAT our experts will do all the work for you!

Trusted by Clients and Industry Experts Alike

We are hosting domains while making website owners less stressed, more productive, and hopefully just a little happier. We’re honored and humbled by the great feedback we receive from our customers on a daily basis. We’re proud to measure our customer satisfaction rate at 98%, growing every year for the past five years.

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