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Our Support

The #1 reason our clients love us!

Our support team is famous for being fast, friendly and helpful. Every year, our customers confirm this fact with close to 100% satisfaction rates.

The pillars of our support

When there are strong values, commitment, and solid processes in place, you get the best possible support in the industry.

Capable & well-prepared people

We make sure that the people helping our customers are really well prepared. They undergo intensive training, a long mentorship period, and get frequent feedback and evaluations of their work to keep their expertise at its best.

Friendly & helpful attitude

We believe that the friendly and positive attitude, even in the hardest moments, is the best foundation for a solid long-term relationship with our clients. Our support team works not only with their brains but with their hearts too.

Empowering the client

Our work not only aims to resolve the issues at hand, but to also empower our clients. Our support reps write Knowledge Base articles and take the time to educate our clients how to become capable webmasters, able to resolve the site issues that may come their way.

Fast and efficient problem resolution

Auto channel recommendation

Our support system recommends the fastest and most relevant channel for your specific request.

Real fast response time

Inquiries, directed to our phone or chat are quickly answered and tickets receive a first reply within 15 minutes on average.

90% resolution at first contact

We know what we’re doing and we aim to solve your issues without wasting your time with back-and-forths.

Multiple Help Channels

We offer multiple ways for fast problem resolution and live assistance.

Instant Self-help

Get your issue resolved without waiting.

Automated solutions

When you submit your enquiry to our support we analyze it. If similar problem was already solved before, we immediately provide the ready solution you can try for a fast resolution.

Pinned help on every page

Get access to immediate help on every page of our client interfaces. We make it easy to access answers to the most common user inquiries by pinning relevant support articles under Help.

Extensive Knowledge Base

Take advantage of our extensive knowledge base with helpful articles about frequently asked questions, how-to guides, and troubleshooting instructions. That’s your fastest support channel!

Live help

Over the best channel for your issue.

Live chat

Available 24/7, our live chat is really fast and efficient. Our friendly chat representatives successfully resolve 90%+ of the inquiries they get.

Phone support

For issues that can be best addressed over the phone, we provide you an option to call our experienced operator.

Helpdesk tickets

For troubleshooting of your most complex issues, you will be directed to contact our most advanced technicians over our ticketing system. They reply within 15 minutes on average and in the majority of the cases the issues get resolved with a single reply. Support over our ticketing system is available 24/7.

Professional Expert Migrations

We migrate more than 50,000 sites per year and know all the ins-and-outs of how to make the process smooth and risk-free! Our professional migration service includes the transfer of all your files and databases. For as low as £20.00/site Excl. VAT our experts will do all the work for you!

Trusted by Clients and Industry Experts Alike

We are hosting domains while making website owners less stressed, more productive, and hopefully just a little happier. We’re honored and humbled by the great feedback we receive from our customers on a daily basis. We’re proud to measure our customer satisfaction rate at 98%, growing every year for the past five years.

Read reviews
Syed Balkhi

Syed Balkhi

Founder of the top WP educational site wpbeginner.com and owner of several plugins that collectively power millions of sites.

“SiteGround is a great hosting solution for all your WordPress projects - both new and established ones. The service they provide is stable, secure and super fast thanks to the special tools they've developed in-house for WordPress users.”

Joost de Valk

Joost de Valk

Founder of the oldest and most widely used SEO plugin for WP, which powers more than 5 million sites.

“We keep track of which hosts we get a lot of support requests for, so we can reach out to them. We had a hard time finding SiteGround in that list as we had so few complaints from customers hosted with them.”

Jenny Wong

Jenny Wong

One of the leading WordPress core contributors, an organizer of WordCamps and a frequent speaker at events.

“What I like about SiteGround is the support is super friendly and attentive. I also love how easy it is that I work on my site locally, push to GitHub and it just magically appears on the server. I really appreciate not having to think about the site and the upgrades too.”

Matt Cromwell

Matt Cromwell

A WordPress developer with a strong background in the non-profit sector who is currently partner and COO at Impress.org

“I can't say enough good things about SiteGround. I highly recommend their GoGeek shared hosting platform if you are a developer on a budget but still want advanced features like staging, GitHub integration, and of course the SuperCacher.”

Rian Rietveld

Rian Rietveld

Senior Accessibility consultant with Level Level, a full-service digital agency and contributor to the WP Accessibility team

“The SiteGround support team keeps amazing me. I love the chat function, where I always get a prompt answer and help, in my own timezone. Even if a question take longer to answer, I’m reassured that they will return with a solution.”

Andrey Savchenko

Andrey Savchenko

Member of the WordPress core team and a highly reputable plugin developer.

“I am passionate about web performance. It takes a hosting committed to performance to match that passion. SG Optimizer delivers powerful cache for WordPress data, assets, and pages with a flip of a switch. Even on the shared plans!”

Monique Dubbleman

Monique Dubbleman

A Web and UX designer and an active member of the Dutch WordPress community

“I moved all my client’s WordPress websites to SiteGround hosting a few years ago and it was the best decision I ever made. I can now easily add new clients, new websites, SSL certificates and other features from one dashboard. Through the staging environment, it’s easy to test new features on your website. With one click you can upload it to the production site. If this fails after all, there’s a daily backup that covers you with a one click restore option.”

Rian Kinney

Rian Kinney

Intellectual property attorney and founder at Kinney Firm

“I have been a happy customer of SiteGround for 2 years now. From their easy to use migrator tool that quickly transferred domains from another platform, to their automatic WP updates that assist with maintaining the functionality of my sites, they have made hosting easy for someone with a non-technical background”

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