Acceptable Use of SiteGround’s Email Service
SiteGround may provide email services as a complimentary feature for some of its web hosting, cloud hosting and ecommerce. The aim of this complimentary email service is to accommodate standard communication needs. For heavier business communications needs, we recommend using Google Workspace. For bulk mailing needs like email marketing we recommend our Email Marketing service.
Number of mailboxes allowed
We allow the creation of an unlimited number of email accounts.
Email space usage limitations
All email accounts (combined) created under a single shared hosting or an ecommerce plan can use up to 10GB of the plan’s total space.
Email accounts created under a single cloud hosting plan do not have space limitations different from the total cloud space quota.
If the email space limit is reached, the email system will stop accepting new incoming emails. Emails sent to your email accounts during this time will be rejected or returned to the sender and will not be queued or stored. To restore normal email delivery, you need to delete existing emails to reduce usage below the limit. However, any such reduction will not trigger the delivery of emails that were previously undelivered due to storage limits.
Email attachment size limitations
The maximum size of the attachments to a single mail message that you can send is 50 MB.
The maximum size of the attachments to a single mail message that you can receive is 80 MB.
Email sending limitations
Our servers are set to send up to 400 emails per hour from a site hosted on StartUp GrowBig and Ecommerce plans, and up to 800 emails per hour from a site hosted on GoGeek plan or on Cloud. You can add up to 80 recipients to a single message. However, each recipient is counted as a separate email sending toward the allowed hourly quota.
