Customer accounts in SiteGround Ecommerce
Your SiteGround Ecommerce store customers can create their own accounts and log in to track orders and enjoy a faster checkout experience.
Customer signup, account activation and login
When a customer clicks Log in in the upper-right corner, a pop-up dialog opens.
From there, they can:
- Log in if they already have an account
- Create a new account if they don’t
To register, the customer needs to click the Create Account button and submit their details.
They will receive an email with an account activation link.
Once it is activated, they can log in and manage their account.
Pages available to registered customers
After logging in, customers can access the following pages:
Profile page
The Profile page contains four cards that allow customers to manage:
- Contact information
- Password
- Shipping address
- Billing address
If the customer is logged in, the saved details are automatically filled in during checkout.
Orders page
The Orders page lists all orders made by the customer. For each order, it shows:
- Order ID
- Order date
- Order status
- Purchase amount
The Order ID is clickable and opens the Single Order page.
Single order page
The Single Order page provides a detailed overview of the order. It includes:
- Order summary
- Refund information (if applicable), including the exact refunded amount
- Billing and Shipping cards with the details provided during checkout
Downloads page (optional)
The Downloads page is available only if downloadable products are enabled.
Customers who have purchased downloadable products can view their available files and download them directly from this page.
Manage customers in Site Admin
Website owners can track customer registration and activation status from their Site Admin area > Store Manager > Customers. A new Registered On column shows:
- Whether the customer is a registered user or a guest
- Whether the account activation process is completed
This helps distinguish between guest checkouts and fully registered customers.
