What is the difference between a collaborator and a client user?
User types overview
You can choose from two user types when granting access to a service provided to you by SiteGround.
- Collaborator access is intended for people who help you manage the service.
- Client аccess is intended for people to whom you provide our service as a reseller or agency.
Collaborator user
Collaborator access is suitable for people who help you with the management of a SiteGround service you own. Usually, these are your outside contractors (for example: developers or designers taking care of your site; marketing professionals helping you with your email marketing efforts, etc.), your employees, or other people on whose help you rely. The collaborator role allows these people to set up, manage, troubleshoot, and maintain a specific service on your behalf.
For a full list of the services you can provide collaborator access to and a detailed description of what this access includes, you can refer to our What can I do and access as a collaborator? article.
Client user
Client access is used mainly by resellers and agencies, who host their clients’ sites in their own SiteGround hosting account. This option is available only on GoGeek and Cloud plans for sites using Site Tools, built with custom code or third-party applications, such as WordPress. The Client role allows you to provide your clients with white-label access to Site Tools. If you are on a Cloud plan, you can also customize which parts of the Site Tools your client may access by creating Client Roles.
For a detailed description of what the Client user access may include, you can refer to our What white-label clients have access to? article.
