Knowledge Base

Get Expert Website Hosting

Choose website reliability and expertise with SiteGround!

Home / Collaborators and White-Label Clients / What white-label clients have access to?

What white-label clients have access to?

Summarize this article with:
Last update: Mar 25, 2026 • 1 min read

Site Tools with no SiteGround branding

Client users may log in to their websites’ Site Tools, where they do not see the SiteGround logo or branding, ensuring a white-label experience.

The Client users do not have access to the SiteGround Help Center, but they can use the pinned knowledge resources available within Site Tools. These resources are also presented without the SiteGround branding.

White-labeled Site Tools for a client's website that is missing the SiteGround logo and branding

Default Client Role

The Default Client Role is automatically assigned to all users with the Client type on GoGeek plans. The default client role provides full access to all tools available in Site Tools:

  • Dashboard
  • Site
    • File Manager
    • FTP Accounts
    • App Manager
    • MySQL
    • PostgreSQL
  • Security
    • Backups
    • SSL Manager
    • HTTPS Enforce
    • Protected URLs
    • Blocked Traffic
    • Site Scanner
  • Speed
    • Caching
    • CDN
  • WordPress
    • Install & Manage
    • Staging
    • Migrator
    • Autoupdate
    • Search and replace
  • Domain
    • Parked Domains
    • Subdomains
    • Redirects
    • DNS Zone Editor
  • Email
    • Accounts
    • Forwarders
    • Autoresponders
    • Filters
    • Authentication
    • Spam Protection
  • Statistics
    • Traffic
    • Error Log
    • Access Log
  • Devs
    • Git
    • Cron Jobs
    • PHP Manager
    • SSH Keys Manager

Custom client role

On Cloud plans, you can use either the Default Client Role or create your own Custom Role to customize the set of tools your client users can access and manage in the white-labeled Site Tools.

For example, you can disallow access to the entire Site section in Site Tools.

Settings window for a custom client role where you can select the Site Tools sections that a client can access

In this case, any client assigned to that role will not have the Site menu visible in their Site Tools.

White-labeled Site Tools for a client with a custom role that limits the access to the Site section

Note: Certain sections and tools cannot be restricted in Site Tools:

  • Dashboard section
  • The entire Domains section and the Subdomains tool under Domains
  • HTTP Enforce and Site Scanner tools under Security

Paid services in Site Tools

Certain features in Site Tools require an additional payment that only the hosting account owner can make. That is why white-label clients have limited access to the management of such features. If they are paid by you, their functionality may be available to your white-label clients, but they cannot activate, deactivate, or upgrade paid services, such as CDN, Site Scanner, and Premium Backups.

For example, white-label clients cannot:

  • Activate or deactivate CDN
  • Order or upgrade the Site Scanner service
  • Order Premium Backups
  • View Download Backups History or Download Backups

The white-label clients will see a pop-up prompting them to contact the hosting provider.

A notice in white-labeled Site Tools that informs clients that the feature they try to access is unavailable and they need to contact their provider

Share this article

Related Articles