Site Tools
I am seeing a "You don't have access to this tool" error in Site Tools

I am seeing a "You don't have access to this tool" error in Site Tools

Site Tools is a powerful platform that provides a wide range of tools to manage your website. However, you may occasionally encounter an error message stating “You don’t have access to this tool” when trying to open Site Tools or any of the available tools inside it.

How to fix the “You don’t have access to this tool” error

Currently, the only solution when you see this problem is to contact our Support Team. They have the necessary tools and access to diagnose and resolve the issue. Here’s how you can get in touch with them:

  1. Log in to your Client Area: The first step is to log in to your Client Area. This is where you can manage your account and access support.
  2. Access the Help Center: Look for the “?” icon in the top right corner of your Client Area dashboard. Click on it, and a pop-up window will appear.
  3. Navigate to Contact Us: In the pop-up window, select View Help Center. This will take you to a new page. Here, click on the Contact Us tab.
  4. Select the Relevant Category: In the Contact Us section, choose the Other category. Then, select I have other technical issues. This will ensure your request is directed to the right team.
  5. Specify the Website: Select the website that is experiencing the problem. This helps our support team to quickly identify and troubleshoot the issue.
  6. Choose the Support Channel: Finally, select your desired support channel. We will recommend the best channel for your particular inquiry, taking into consideration the current load on our support channels. Use the suggested channel for quickest resolution.

While the “You don’t have access this tool” error can be frustrating, our Support Team is always ready to assist you. By following the steps outlined above, you can quickly get in touch with our team and have the issue resolved. Remember, we’re here to help, so don’t hesitate to reach out if you encounter any problems.

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