Faster CPUs, More Data Centers, Bigger GoGeek Plans

When we migrated our infrastructure to Google Cloud Platform a few months ago, we knew this was not just a one-time event but the base for continuous improvements for our customers. Today we are happy to announce that thanks to this move, we are able to perform a massive upgrade to faster CPUs, we have two more data center locations and our GoGeek plan offers more space than before. 

40% Faster Processors 

We will update all processors used to host our clients on the Google Cloud infrastructure. The new N2 CPUs perform roughly 40% faster than the ones we used previously. Both our shared and cloud customers will benefit from faster delivery of dynamic content due to more efficient script execution. With the upgrade, your site is expected to need less CPU seconds than before when serving the same type and number of visitor requests. This generally means more room for growth before you need a plan upgrade. Of course, the benefit for each individual site will be unique, based on its own code and database optimizations. 

The upgrade of our current CPUs will be done in the next few weeks. There will be a 24-hour notification about it in your Customer Area. The upgrade will involve minimal downtime due to a necessary reboot (roughly 15 minutes per server). Upgrades are scheduled to happen during the time of the day with historically least amount of traffic. Basically, that should happen very early in the morning, taking your data center local time into consideration. 

Two new data centers – Sydney and Frankfurt

Another great benefit of our migration to the Google Cloud Platform is that we can now add more data center locations around the world. It is a great advantage that we can now count on a single data center partner everywhere and benefit from their uniform high-quality service. We have been a host of choice for many Australians for the past 15 years and now we are extremely happy to provide a data center location on their own continent – in Sydney. 

A data center in Frankfurt, Germany is also available as a response to the numerous requests for German location by our customers. All new plans for customers from these locations are now activated in the new data centers. Existing hosting accounts can be relocated through the marketplace page in the customer area.

More space for GoGeek hosting plan

Our GoGeek hosting plan is often chosen by people reselling hosting service or hosting multiple sites of their own customers. After the move to Google Cloud platform, we are now able to increase one of the resources our resellers need most — the webspace, without changing the plan price. The GoGeek plans have been upgraded with 10 GB, and now include 40 GB disk space. Existing GoGeek plans have also received this upgrade completely free of charge.

Hristo Pandjarov

WordPress Initiatives Manager

Enthusiastic about all Open Source applications you can think of, but mostly about WordPress. Add a pinch of love for web design, new technologies, search engine optimisation and you are pretty much there!

Comments ( 71 )

George Nicolaou

May 18, 2020

It would be cool if the allowed number of inodes were also increased because if I had an account with 40000/45000 nodes already (just an example) having 10 extra GBs is cool but I need more inodes to be able to use my 10GBs extra space. Just an opinion nothing bad intended I am just saying

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Hristo Pandjarov Siteground Team

May 18, 2020

At this point I can't say if we're going to update the inodes limit since it is different than the web space one. Howeverm our inode limits are alreadyy set pretty high - 150, 300 and 450 thousands for StartUp, GrowBig and GoGeek accounts accordingly.

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Steve C

May 31, 2020

We have many accounts with you because of inode limitations and there is no way to purchase more of these. In addition, the change from cpanel to the much inferior site tools has caused us issues in at least one of our accounts has caused us to consider a new host partner. We’d love to continue to work with you and your new announcement here is a positive step in the right direction, but looking at the comments, your biggest problem is the inodes and you have done nothing to solve this for customers.

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Hristo Pandjarov Siteground Team

Jun 01, 2020

Inode limitations are per account. This means that when you purchase more accounts you can host more and more sites with us. All limitations in a hosting account are linked together. It wouldn't make sense to increase the inode limitation since more sites on the same account will reach another limit. If you reach your inode limitation, you can just open a new hosting account for your next website. As for the new Site Tools, I understand that there are differences but it's much, much better hosting management solution than cPanel.

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Ian Nelson

May 18, 2020

I agree - it is inodes I run out of much faster than web space already...

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Calin

May 24, 2020

Same here. I have plenty of space, but issues with the inodes limit.

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Glenn S.

May 18, 2020

I agree with George!

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Anikesh AK

May 18, 2020

I think if you will increase the monthly user limit then it will be good for many siteground users

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Remco

May 18, 2020

I am gogeek user, and really also need a higher innode use, as everytime this causes problems for me, while I am a relative low webspace user

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Hristo Pandjarov Siteground Team

May 20, 2020

The inode limit has a different purpose than the web space one and is not part of the current upgrade. However, our inode limits are set pretty high, a normal WordPress site has roughly 20K inodes and the GoGeek limit is 450K for example. This said, you can check your mails, clean up spam and trash folders there or check if there aren't things like backups, unused image sizes, etc. in order to lower the number of inodes you are using since at this point we don't plan to increase them.

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craig mullins

May 18, 2020

Couldn't come at a better time! What will change here: Simultaneous Server Processes: 30 Simultaneous Connections from Single IP: 20 CPU Seconds / Program and Script Executions: 4000/hour, 40000/day, 800000/month Average Process Execution Time per Day: 4 seconds Shared Service CPU Usage: No more than 20% for a period longer than 10 seconds Server Memory per Process: 768 MB Inodes: 450,000 Minimum Cron Job Interval: 30mins

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Hristo Pandjarov Siteground Team

May 20, 2020

There are no changes in this limitations. However, each process will take less CPU seconds so effectivelly you will be able to handle more traffic on the same plan.

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Kris

May 19, 2020

I couldn't be happier to hear that N2 CPU will be faster than current. I'm on GoGeek plan just 1 WP+WooCommerce website with occasional CPU-intensive usage so I could expect to see faster script execution and faster dynamic content load. SiteGround Team is always on step ahead. Cheers!

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Phil Lancaster

May 19, 2020

I'm with George. Extra disk space is always nice but the critical resource on my GoGeek account is the number of inodes. I'm always getting emails that I've reached 80% and warning of the dire consequences awaiting me. I think I'm going to have to open another account.

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Hristo Pandjarov Siteground Team

May 20, 2020

I guess you have multiple sites hosted under the same account. This is normal, of course, but note that even if we increase the inode limit there will always come a time to get another account if you keep adding more sites to it. GoGeek has 450K inodes limit which is set pretty high and can accomodate like 20 WordPress sites easily. You can check if there aren't too many mails in your spam and trash folders for example eating up your limits.

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Josh

May 19, 2020

If we migrate to the new Sydney data centre, what measures will we have available to mitigate any potential downtime? If it makes any difference, both our web hosting and domain are with SiteGround, and we're currently using the old Signapore data center.

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Hristo Pandjarov Siteground Team

May 20, 2020

All our DCs including the Singarpore one are in the new platform with the faster CPUs, etc. If you relocate to the Sydney one, however, you will have better networking to visitors from Australia. The process is automated but if your domain NS records are not pointed to us, you will need to make that change manually since there's an IP change necessary. Rather than that, the rest of the process is seamless and super easy.

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Chip

May 19, 2020

Please increase PHP max execution time to 150. Snapshot Pro from WPMUDEV does not work with your current limit. Can you at least increase the limit of WordPress admin-ajax.php in wp-admin?

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Hristo Pandjarov Siteground Team

May 20, 2020

That's two and a half minutes. Really, it shouldn't take that long. I'd recommend that you contact WPMUDEV so they improve on their backup solution and split it into batches so it doesn't require such extensive limits to operate. This said, note that we keep backups 30 days back for all our shared accounts :)

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David

May 19, 2020

Isn't it time you honoured your commitments to move from cPanel to the "new" front-end?

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Hristo Pandjarov Siteground Team

May 20, 2020

We are, but it's a slow migration since a lot of things must be checked manually. You will receive an email once your server is scheduled for migration. I hope that's sooner than later.

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Mike

May 20, 2020

Go slowly, I love cPanel, been using it since 1998.

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Hristo Pandjarov Siteground Team

May 21, 2020

Great year, France won the World cup. As Zidane sit on the bench since then and started couching, I think it's about time for cPanel to be replaced by a younger player :)

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Digby Green

May 19, 2020

Great to see Siteground expanding!

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MIke

May 19, 2020

This is great, thank you for growing like this

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Lynda Galway

May 20, 2020

Is there any information available about changing an existing hosting account over to Sydney?

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Hristo Pandjarov Siteground Team

May 20, 2020

You can order an account relocation from your Client Area -> Manage Account -> Relocate :)

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Roza

May 20, 2020

Tankeu

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Michael Power

May 20, 2020

Inode usage needs to be increased to fall into line proportionality to reflect extra 10GB of disk space on Go Geek plans. An extra 33.3% would reflect that as you have increased disk space by 33.3%.

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Hristo Pandjarov Siteground Team

May 21, 2020

Although connected, the inode limitation and the web space one are different and placed for different reasons. There is no hard link between the two and the inodes limits are already set pretty high. If you're running out of inodes, I'd recommend getting a second account because if those inodes are used by regular let's say WordPress apps, this means that you're getting closer to the account resources cap anyway.

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AB Sinop

May 20, 2020

Improvements should be continually if SG wishes to remain competitive. One area which I consider deficient and below first-class is Cpanel File Mgr. SG always pushes tool deficiencies to third-party rather than making or pushing for correctness or upgrade.

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Hristo Pandjarov Siteground Team

May 21, 2020

We are moving away from cPanel to our own system named Site Tools which I believe is much better :)

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Dave

May 20, 2020

Any reason you guys are not using Google's datacenter in Mumbai, India?

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Hristo Pandjarov Siteground Team

May 21, 2020

Even though Google is now our partner, we can't just open DC locations everywhere they have infrastructure. It's still a difficult process of clearing out all legal & taxation parts of the process.

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Lif

May 20, 2020

From performance point of view , is it a big different / or recommended moving from Amsterdam - > Frankfurt for normal Blog < 1000 Users month. any other performance related points to migration to FRA ,

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Hristo Pandjarov Siteground Team

May 21, 2020

Generally, it's better to be closer to your visitors to lower networking latency. However, in your case I don't think that would be necessary or make a great difference since both countries are so well connected with each other.

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Abdelhadi

May 20, 2020

Awesome. keep up the good work!

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Jason Koning

May 21, 2020

Hi Hristo, If it's a cloud hosting account, with multiple sites (70) - what sort of heads up would I receive if I order a relocation to Sydney (from Singapore)? The reason being, I don't have control of all DNS, so I'd be relying on a third party to update some IP addresses (I'm not using your NS's). So I'd need time to inform & coordinate.

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Hristo Pandjarov Siteground Team

May 21, 2020

For cloud servers usually we keep an IP forwarder for 48 hours after the migration but we can extend that period. You can, however mail me at hristo.p [at] siteground.com so we can extend that period longer.

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Loughlan

May 21, 2020

I am glad I read through this; and for hristo answering the questions I was going to ask (inodes, Sydney, etc). I need to clear some or upgrade. You guys are doing amazingly and I am constantly reassured of my hosting decision. Thanks guys.

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Hristo Pandjarov Siteground Team

May 21, 2020

Thanks for the kind words!

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Jorge

May 21, 2020

Se agradece el espacio y la nueva estructura en Google Cloud . Como usuario y administrador de otras cuentas de plan GoGeek. Me gustaría consultar, si en un mediano o largo plazo tienen novedades para la gente de Sudamérica que confiar en ustedes. (Centro de Datos, etc) Saludos.

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Bruno

May 23, 2020

I would like to switch to Cloud Entry on Frankfurt will the server be "DEFINITELY" Google Cloud?

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Hristo Pandjarov Siteground Team

May 26, 2020

Yes, all our new instances are started on Google Cloud Platform.

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Shaikh

May 23, 2020

Hi Hristo, I am planning to migrate my site to (London or Frankfurt) from Singapore. I want to know if the hardware specification varies across the data centers. Also, are there any restrictions in plans that you can tell us between these two data centers?

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Hristo Pandjarov Siteground Team

May 26, 2020

There are no variations that should be taken into consideration. Select the one that's closest geographically to your visitors. As for the restrictions, tehre are no differences on our end between the two. Just bear in mind that the UK are now out of the EU and that might cause some legal differences depending on the way you operate your business.

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iamgergo

May 24, 2020

It would be great to allow a free relocation to the new DCs. Generally, it is acceptable that relocations have a cost, but in this case it would be great to be able to do it for free. If you had have a Germany DC earlier, I would definitely have chosen that.

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Hristo Pandjarov Siteground Team

May 26, 2020

We continuously improve our product for both our new and existing customers. This said at the time you signed, we simply didn't have that DC available. I am afraid that at this point we can't provide relocation services for free.

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Aleksandr

May 25, 2020

Hristo, can you clarify whether there are advantages to be hosted in one place or another with regards to user privacy (eg. emails). This has been on my mind lately as Siteground's move to Google servers has created unease with regards to storage of private information. At the bottom of it is lack of clarity on whether Siteground protects user data from analysis by Google (eg. by encrypting), and whether this protection varies based on server location.

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Hristo Pandjarov Siteground Team

May 26, 2020

You can check our post about moving to Google Cloud Platforms - there are privacy concerns in the comments which we've addressed. To sum up we have strict legal contracts with Google regarding data privacy and your data is protected with us the same way it was with all the infrastructure partners we've been working so far.

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JAnn

May 27, 2020

I am getting multiple soliciting emails daily from my site ground Contacts portal from around the world in different languages the last few weeks and I am sure these people would not be visiting my website which is very special interest category. I am not high tech and bewildered. Would the move to Google have something to do with this?

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Hristo Pandjarov Siteground Team

May 27, 2020

Not really. I would recommend that you add a captcha to your contact forms. That sounds like some spambots have tried to send emails from your forms which was a success so they continued doing it.

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Jann

May 28, 2020

Thank you!! I will do that.

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CleverEver

May 26, 2020

Dear Hristo, As a marketing Director, keen on Customer Experience (CX), I must say that your communication is absolutely not fair and I would almost say it is bullshit. I beg your pardon for this rude introduction but i consider that you perfectly know that the major limitation of your hosting is innodes limitation. Remember, you launched on online survey a few weeks ago. Would you dare to publish what it most required by your customers according to this survey ?! I guess it is the end of innode limitation. Read also this thread, it's relevant! Instead of making an announcement on disk space increase which is absolutely useless regarding current innode limitation you should have said more frankly that you can/will/ cannot/will not increase or delete innode limitation and explain why. We are grown ups. Whatever you decide, tell us the truth and please address the real problem your customer are coping with but not the ones you imagine or which are easy for you. That's the best advice I could give you to keep them on the long run. For your information, many other major hosting providers, like OVH, have no innode limitation. Hope my post will be usefull. Best Regards, Xavier, GoGeek customer

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Hristo Pandjarov Siteground Team

May 27, 2020

Hello Xavier, Inodes and disk space are completely different limitations. We're increasing one and not the other one - that's the truth, plain and simple. Hosting plans are designed and priced with certain amount of resources. Whether a certain account is suitable for your needs or not depends on your particular website. The GoGeek inode limit is 450 000. You can have one site with thousands of products, images, etc. or you can have 20 smaller ones under the same account - different people, different needs. If you reach the inode limit of that account, because you want to put too many websites in it - then simply open another account. If you can't fit a single website, then I would recommend to a more powerful solution, like our Cloud accounts. I am fully aware that this is associated with extra cost but that's only natural when sites and their resource needs grow. I won't go into comparisons with OVH or any other hosting company simply because everyone structures and prices their accounts differently. All I can say is that there is no such thing as "unlimited". If you use too many hosting resources for what you're paying they will limit you. Every hosting company will.

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Charles

May 26, 2020

This is all great to hear. Thank you for continuing to improve your services. One HUGE improvement I would highly recommend is innode increase. I switched to you from a company I was with for over 10 years. I love your platform, site speed and pricing isnt that much more than my previous host. But my innodes are already full and I still have another site to move over to you to cancel the previous hosting...unfortunately I cant, due to the innode issue. They had an option to increase innodes for an extra yearly fee without any changes to my hosting plan. I could increase, decrease at any time. After switching all of the websites I have over to you, I really dont want to switch back to them after all of the work of switching the other websites to you, but this is a huge problem if i cant get that last website over to you due to innodes. When contacting your support I was told I could switch to a cloud server but it would result in name server changes again. All of my clients websites just experienced this and I'm not putting them through that again so soon. Also... it costs WAY more than just switching back to my old provider. I would rather just switch back to them with a much cheaper plan and lowered site speed honestly. If theres anything you can do to rectify this please let me know because I love your setup and support team but I just cant stay with you if this cant be rectified. Thank you!

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Hristo Pandjarov Siteground Team

May 27, 2020

Our inode limitations are already set pretty high. If you can't fit a single website into a GoGeek account, I would recommend that first you look very carefully in that site and see if there aren't any complete backups or multiple emails there. 450K inodes is a lot having in mind that a standard (if there's such thing) WordPress site is something like 15-20K.

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Luis

May 26, 2020

Thanks, that is good news Extra space and memory

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Kim

May 26, 2020

Thank you for the change, I noticed an improvement and my GT Metrix score improved.

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GoGetCG

May 26, 2020

I'm running GrowBig now. What difference does it bring? Will it make my current website faster?

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Hristo Pandjarov Siteground Team

May 27, 2020

It should :) How much, depends on the actual website though.

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Musoto

May 26, 2020

Great work! I hope to see the next one positioned in African. Thanks for your good work

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Rainman

May 27, 2020

1) Will 40% Faster Processors allow us to have a higher number of inodes and allow us to have max db table size increased to 1 GB at least in GrowBig and higher plans (for example, even with 5 visitor site and 0% resource usage DB search table in Drupal, for example, can easily exceed 1Gb but its not resource-intensive) 2) Will there be an option for at least GoBig / GoGeek plans to choose non_Google hardware/servers ? because choice of SG was based mainly on this. Even if big G is no evil and SG has all control, I think many would prefer an option where SG is its own boss, not partner of anyone else! Thanks.

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Hristo Pandjarov Siteground Team

May 27, 2020

I am afraid that the answer to both of your questions is no. We don't have plans to increase other limitations at this point. There have been many things changed around and we will need some time to properly analyze everything before we make adjustments to different limits. As to your other question, we're completely migrating over GCP. You can check our post on the migration for more infor about this: https://www.siteground.com/blog/moving-to-google-cloud/

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Kevin

May 28, 2020

I'm glad to use SiteGround GoGeek plan, and it helps my business better. Thanks for your awesome support. A small question: Is there any way to disable automatic WP update? Because some sites are under active-development with Git. Thanks,

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Hristo Pandjarov Siteground Team

May 28, 2020

Please, open a ticket in your Help Desk and my colleagues will help you out with that :)

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Guy

Jun 01, 2020

Hi! great news :) How do I know when the CPU change will happen for my servers? using GoGeek.

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Hristo Pandjarov Siteground Team

Jun 02, 2020

You should receive an email or notice in the Client Area if the upgrade is not done yet :)

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Jason

Jun 03, 2020

Will there be a change of your IPS or bot detection system? In the previous environment I found I always got caught (needs recapcha or even infinite redirection) when I deployed the Akamai CDN in front. Maybe your system was not correctly identifying the "X-Forwarded" IP header and used the Akamai IP addresses pool (usually owned by the nearest visitor's ISP) which may be on your system's blacklist. I hope that I can use Akamai CDN without issues after the migration. Thanks!

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Hristo Pandjarov Siteground Team

Jun 03, 2020

Please, contact our Help Desk through a ticket and my colleagues will look into it. We generally whitelist CDN prociders from the system to avoid cases like that one and it's strange that you had such issues with Akamai.

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Justin Freid

Jun 03, 2020

Thanks for the additional storage space. I’d like to echo others here, please increase inode limitations.

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